Last Updated: January 1, 2025
Organization: NXT GEN Managed IT
Address: 103 Legare Way Unit E, Mooresville, NC 28115
Phone: +1-704-774-8931
Email: [email protected]
1. Scope
This Privacy Policy explains how NXT GEN Managed IT (“NXT GEN,” “we,” or “our”) collects, uses, and protects information when you visit our website, contact us, or use our services.
We act as a service provider / data processor when managing client systems and data under contract.
2. Information We Collect
| Category | Description |
|---|---|
| Contact Info | Name, business email, phone, company name, and job title. |
| Support Data | Information submitted in tickets, logs, screenshots, or configurations. |
| Billing Info | Business address, invoices, payment status, accounting records. |
| Usage Data | IP address, browser, device, pages visited, time on site, and diagnostic logs. |
| Security Logs | Information related to login attempts, security events, or abuse prevention. |
We do not intentionally collect sensitive data such as social security numbers, financial credentials, or health data through our website.
3. How We Use Data
We use collected information to:
- Provide and manage IT services
- Respond to inquiries and support requests
- Secure, maintain, and improve our systems
- Process billing and compliance requirements
- Prevent fraud, abuse, or security incidents
- Comply with applicable laws and contracts
We never sell or share information for cross-context behavioral advertising.
4. Cookies and Tracking
Our site uses cookies to improve performance, analytics, and functionality.
You can control non-essential cookies through browser settings. Blocking cookies may affect certain functions.
We honor valid Global Privacy Control (GPC) signals in states that require them.
5. How We Share Information
We only share personal data when necessary:
- Service Providers: Hosting, security, payment, and ticketing systems.
- Legal: To comply with lawful requests or protect against fraud or abuse.
- Business Transfers: In case of merger or acquisition, consistent with this policy.
We do not sell or publicly list client information.
6. Data Retention
| Data Type | Typical Retention |
|---|---|
| Contact and Support Data | Up to 24 months after last interaction |
| Billing and Transaction Data | Up to 7 years (for audit and tax compliance) |
| Security Logs | 12–24 months |
| Analytics Data | Up to 14 months |
7. Your Rights
Depending on your state, you may have rights to:
- Access or request copies of your data
- Request correction or deletion
- Opt out of data sale (we don’t sell data)
- Non-discrimination for exercising privacy rights
Submit requests via [email protected] or call (704) 774-8931.
We verify all requests before taking action.
8. Security Measures
We use encryption, multi-factor authentication, network monitoring, and strict access controls to protect your data.
No system is 100% secure, but we continuously improve safeguards and respond promptly to incidents.
9. Children’s Privacy
Our services are business-oriented and not directed toward individuals under 13.
We do not knowingly collect data from minors. If discovered, we delete it immediately.
10. Updates
We may update this policy periodically. Updates will be posted with a new “Last Updated” date.
Significant changes may be communicated via email or website banner.
11. Contact Us
For privacy-related inquiries:
📧 [email protected]
📞 (704) 774-8931
📍 103 Legare Way Unit E, Mooresville, NC 28115